Effective Date: 2024/12/09

At Laural Clothing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

  • Items must be returned within [insert time frame, e.g., 14 days] from the date of delivery.
  • Items must be unused, unwashed, and in the same condition as received.
  • All tags and original packaging must be intact.

Non-Returnable Items:

  • Intimate apparel, undergarments, or custom-made items.
  • Sale or clearance items, unless defective.

2. Return Process

  • Contact us at info.lauralclothing@.com with your order number and reason for the return.
  • Once your return is approved, you will receive instructions on how and where to send the item.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within [insert time frame, e.g., 7 business days], and a credit will be applied to your original payment method.

Non-Refundable Costs:

  • Original shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

  • We only replace items if they are defective or damaged.
  • For size or color exchanges, please return the original item and place a new order for the desired product.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within [insert time frame, e.g., 7 days] of delivery.
  • Provide photos of the damaged or incorrect product for verification.
  • We will arrange a replacement or refund at no additional cost.

6. Contact Us

For any questions or concerns about our Refund and Returns Policy, please reach out: